Return Policy

At Noreh Wonder Shop, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a return policy that complies with UK consumer protection laws.

1. Returns

Eligibility:

  • You have the right to return most items within 14 days of receiving your order, provided they are in their original condition and packaging.
  • Certain items, such as perishable goods, personalised products, or items marked as non-returnable, may not be eligible for return.

Conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • You must include the original receipt or proof of purchase.

2. Return Process

To return an item:

  1. Contact our customer service team at info@norehwondershop.com to request a return authorization. Please include your order number and reason for the return.
  2. We will provide you with instructions on how to return the item, including the return address.
  3. Pack the item securely in its original packaging and include the return authorization slip if provided.

3. Refunds

  • Once we receive and inspect your returned item, we will process a refund to your original payment method.
  • Refunds will be issued within 14 days of receiving the returned item or proof of return.
  • We will notify you via email once your return has been processed and your refund issued.

4. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

5. Return Shipping Costs

  • You are responsible for the cost of return shipping unless the item is faulty or not as described. In such cases, we will cover the return shipping costs.
  • Please ensure you use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee receipt of returned items.

6. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact our customer service team immediately at info@norehwondershop.com with your order number and details of the issue.
  • We will arrange for a return at no cost to you and issue a full refund or replacement.

7. Contact Us

For any questions regarding returns or if you need assistance, please contact us at info@norehwondershop.com